In accordance with Law 34/2002 for the Information Society and Electronic Commerce Services we hereby inform you that:
-Solid Soft Tray, S.L is a Company located in Onda (Castellón), Ctra Viver-Pto. Burriana km 58, 4 and registered in the Castellon Trade Register (Registro Mercantil de Castellón, present. 1/159/907 Folio 147, núm. entrada 1/2013/7.100, 0).
-Solid Soft Tray, S.L Identification Number is B98508872
The placing of an order implies agreement with the price offered and the general sales conditions in force at this particular time. Once the order is formalized the purchase shall be considered complete for all legal purposes, entailing all the legal guarantees protecting the purchaser. Henceforth the prices and conditions will be of a contractual nature, and may not be modified without the express consent of both the contracting parties. The electronic document in which the order is formalized shall be filed and the user will have access to it in the Payment System Area.
In accordance with current legislation, products may be returned, for whatever reason, within 14 calendar days of the reception of goods by the customer. In these cases the following conditions must be met:
• The shower tray and its components must be returned in their original state and packaging, in perfect condition and protected. Otherwise the company reserves the right to refuse the return.
• Once we have been informed of your decision to return a product, you will receive instructions via email to send them to our facilities. You must send the goods without delay, within 7 days of informing us that you are exercising this right.
• You will be responsible for the transport costs associated with the return. You are free to choose the transport agency that best suits your needs or offers the most competitive rates.
• Upon receipt of the goods, and confirmation that they are in perfect condition, a refund will be processed. We will refund the payment made through the SolidSoft payment system, minus the delivery charges incurred. The refund will be issued within 14 calendar days of the decision to return the product. If we do not receive the goods, we may withhold the reimbursement.
Solid Soft Tray, S.L. reserves the right to modify this Policy in order to adapt it to new legislative developments, legal criteria, industry practices and the company’s particular interests. In any case, the changes shall be communicated to the user in due time, and when they enter into force.
Solid Soft Tray, S.L is committed respecting the confidentiality of personal data collected and users may exercise their access, rectification, cancellation and objection rights by sending us a written request, accompanied by a photocopy of their ID.